General Questions - Custom Orders 

ARTWORK REQUIREMENTS:
Digital artwork preferred. Send to size via email in PC-formatted Adobe Illustrator or Photoshop.  Must be 300 dpi resolution, vector format with all fonts converted to outlines. Art services available at $50/hr. 

CANCELLATIONS/CHANGES:
All cancellations and/or changes must be confirmed in writing.  Customer agrees to pay for all work completed to the point of cancellation. Changes to orders already in production may result in additional charges and delayed shipping.  

DROP SHIPMENTS:
Individual items shipping to multiple destinations require mailers; call for pricing.  Addresses must be submitted in MS Excel spreadsheet; contact Cascade Chocolates for correct format.  

OVERRUNS/UNDERRUNS:
Allow for 5% over/under on all items to be billed accordingly.  

PAPER PROOF/PRODUCT PROOF:
An electronic or paper proof will be provided at no charge; signed approval required to begin production.  Product proof available for $95(V), applied toward full order if approved.

PAYMENT TERMS: 
50% deposit or credit card due upon customer approval of paper proof (custom orders) and quotation of total costs including shipping and setup charges.   

PRODUCTION TIME:
Standard production time for most items is two weeks from art approval.  Rush services available upon request.  Rush charges may apply.  Allow adequate transit time.  

REPEAT ORDERS:
No set up fees and reduced production time for exact reorders.

SAMPLES:
Random samples available at no charge.  Spec samples available for $95(V), applied toward full order if approved.  Full-color digital representations of custom items available at no charge.  

SPLIT SHIPMENTS:
Multiple items shipping to multiple destinations will be subject to a handling fee of $3 for full-case quantities and $5 for partial-cases, in addition to regular freight charges.  

SET UP CHARGES:
One-time set up charge of $95(V) applies to most items.  All molds remain property of the factory.  Three-dimensional molds quoted on a per-job basis.  

PRICING:
Prices are effective August 1, 2007 through August 1, 2008 and are subject to change without notice.  All prices in U.S. dollars.  Shipping charges will be quoted on a per shipment basis. 

WARM WEATHER SHIPMENTS:
During the summer months and to all warm climates, chocolate is shipped with ice gel packs at no additional charge.  Upgraded ship method may be required, based on shipping destination.  Refrigerated trucking is available for larger shipments.